Hi, I'm Paula 🌻

In ~2 months, we streamlined the complete case management experience and created a solution to scale across client types. I led the redesign and worked closely with a PM, provider stakeholders, and engineers. Using insights from user research, I advocated and succeeded in scoping in additional features that significantly improved user needs and pain points.

Outside of my 9-5, I designed a storytelling mobile app that helps caregivers and children (ages 2-6) co-create and record structured stories together. It uses curated, non-AI-generated prompts and animal-based characters as creative guardrails to support language development, imagination, and emotional safety. I designed the interaction system and mocks in Figma, and prototyped a functional MVP using Cursor, Expo, and React Native with backend audio recording and authentication flows.

In ~3 months, we took our client's grant management from a complex web of spreadsheets, time-consuming and anxiety-inducing manual data entry and communication processes, to an efficient, modern, and gloriously simple platform. I designed the end-to-end experience, and managed the project through launch, working closely with  stakeholders and dev team of 3.

Collaborating with a small team, I led 5 user interviews to build understanding of patient needs, behaviors and pain points. I used that data to inform improvements across their user journey, offering a more positive, informational, and intuitive experience, with small, intentional moments of delight.